Charlie Hayward

Analysis: The Health Exchange Mess Part II: Assigning blame, recouping money

Analysis: The Health Exchange Mess Part II: Assigning blame, recouping money

In the second installment examining Maryland’s disastrous health care exchange site launch, longtime auditor Charlie Hayward takes a walk through the status of audits and legal maneuvering to assign blame and recoup money. Auditors and lawyers will begin structured, even forensic work, to determine what went wrong and why Maryland’s exchange fared so much worse than those in other states. Hayward looks at the surprising scope and nature of damages of the failure and explains why both the state and its contractor Noridian bear responsibility. He predicts resolution could be complex, costly, and time consuming.

Analysis: Health Exchange Mess Part I: Failures in leadership

Analysis: Health Exchange Mess Part I: Failures in leadership

In a two-part series Thursday and Friday, retired auditor Charles Hayward (full bio below) delves into the problems that led to a disastrous launch of the Maryland Health Benefit Exchange in fall 2013. Among the chief failings of state leadership: not addressing serious red flags when there may have been enough time to fix the root causes; not appreciating the monumental tasks assigned to limited resources; and (3) not selecting one IT expert to take leadership on the website’s development.

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