Author: Charlie Hayward

Analysis: Health Exchange Mess Part I: Failures in leadership

In a two-part series Thursday and Friday, retired auditor Charles Hayward (full bio below) delves into the problems that led to a disastrous launch of the Maryland Health Benefit Exchange in fall 2013. Among the chief failings of state leadership: not addressing serious red flags when there may have been enough time to fix the root causes; not appreciating the monumental tasks assigned to limited resources; and (3) not selecting one IT expert to take leadership on the website’s development.

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